Privacy Policy

Privacy Policy

Introduction

Welcome to https://central-heating-installation.vibereports.co.uk (hereafter referred to as “Central Heating Installation,” “we,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and disclosure of information in accordance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA)
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales and Service Act (UCPA)
  • Connecticut’s ConnectiCUT Data Privacy Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies to all aspects of our online presence, including but not limited to:

Please note that this policy does not cover third-party websites, applications, or services linked to ours but operated independently. These entities have their own privacy policies governing user data collection and use, so we encourage you to review them.

Processing Activities

This Privacy Policy outlines the ways in which we process personal data when:

  1. Using Our Services: When you sign up as an authorized user for our applications or services, we collect and process your account information, payment details, and other relevant data necessary for service provision.

  2. Visiting Our Websites: We track visits to our websites using various technologies, including cookies (as detailed below), to improve website functionality, analytics, and user experience.

  3. Communication: We may reach out to you via emails, calls, or texts/SMS for promotional purposes, newsletters, service updates, or transactional communications.

Personal Data Collection

We collect multiple types of personal data, including:

  • Account Information: This includes your name, email address, user ID, and password used to access our services.
  • Payment Information: We process details related to payment methods, such as credit card numbers, billing addresses, and payment transaction history.
  • Financial and Purchase Data: We may collect banking information, order history, and financial records for processing transactions and personalizing shopping experiences.
  • Mobile Device Identifiers: Unique device identifiers and mobile network information can be used to enhance our services and user experience.
  • Location Data: With your consent, we access location data to provide location-based services or tailor content to your region.
  • Feedback and Reviews: User feedback, product reviews, and survey responses help us improve our products and services.
  • Social Media Information: If you choose to connect your social media accounts, we may collect information from those platforms (subject to their privacy settings).
  • Product Details: We log product inquiries, purchases, and interactions to understand user preferences and enhance product recommendations.

We gather this data through direct user input, automated tracking technologies, and in some cases, third-party sources who provide us with aggregated or de-identified data.

Cookies and Similar Technologies

We use cookies and similar technologies for several purposes:

  • Strictly Necessary: These cookies enable core website functionality, such as allowing you to log in, navigate, and access secure areas of our sites.
  • Preferences: We use them to remember your preferences, language settings, and display choices to provide a personalized experience.
  • Analytics: Analytics cookies help us understand how users interact with our websites, including metrics like page visits, unique visitors, and bounce rates, allowing us to enhance content and functionality.

Users can manage their cookie preferences through our Cookie Manager tool, offering control over non-essential cookies.

Data Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, plus an additional period to comply with legal obligations. Once the retention period expires or upon request for deletion, we securely delete or anonymize your data.

Security Measures

We have implemented robust security measures to safeguard your personal data:

  • Encryption: We use encryption protocols to secure data during transmission and storage.
  • Third-Party Processing: We engage trusted third-party service providers who process data on our behalf, ensuring they adhere to strict privacy standards.

Children’s Privacy

Our services are not directed at individuals under 18 years of age, and we do not knowingly collect personal information from children in this age group.

Your Rights (Subject to Local Laws)

Depending on your location, you have certain rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you.
  • Rectification: If your data is inaccurate or incomplete, you can ask for corrections.
  • Erasure (Right to be Forgotten): In certain jurisdictions, you may request the deletion of your personal data.
  • Restriction: You might have the right to restrict the processing of your data under specific circumstances.
  • Portability: Some regions allow you to receive your personal data in a structured format or move it to another controller.
  • Objection: You can object to the processing of your data for specific purposes.
  • Non-Discrimination: You have the right not to be discriminated against for refusing certain data processing activities.

To exercise these rights, please contact our Data Protection Officer at the address provided below or via email at [email protected].

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any material changes will be clearly communicated through our websites or by directly notifying users. We encourage you to review this page periodically for the latest information.

Contact Us

If you have any questions, concerns, or requests regarding your privacy, please contact us:

  • Email: [email protected]
  • Postal Address: Privacy Team, Central Heating Installation, 123 Main Street, City, Country, ZIP Code.

We value your trust in our commitment to privacy and data protection.